Customer support triage assistant

This service helps support teams understand incoming requests faster and move them to the right next step. Nina analyzes recurring question types, existing labels, escalation paths and examples of strong replies. The triage flow summarizes requests, proposes urgency, suggests a category and points out missing information. It is designed to support agents, not to replace oversight with fully automated handling. The deliverable therefore includes control points, situations where AI should not decide anything and examples of how an agent can correct the suggestion. The team gets more speed while keeping control over sensitive customer interactions.